277 days
industry average to spot an intruder. Ours: minutes.
Managed IT & Cybersecurity
Calm is a
security strategy.
The IT and security your business stops having to think about — watched, defended, planned.
02 — The case for calm
Calm isn’t luck.
It’s engineering.
Security sold on fear makes bad decisions. Steady beats scared.
93%
of incidents we handle end before you feel them.
1 call
what a hard day should cost you. We take the rest.
03 — What we run
Four disciplines.
One steady hand.
04 — The watchfloor
While you slept,
nothing happened. On purpose.
Live client view — refreshed continuously
05 — Always on
The light
never goes off.
Three shifts, one continuous watch — covering every hour you are not.
Shift A23:00 – 07:006 analysts
Shift B07:00 – 15:008 analysts
Shift C15:00 – 23:006 analysts
06 — The watchkeepers
People you will know
by first name.
No ticket roulette — a named team, and the watchfloor behind them never clocks out.
Dana Whitfield
Chief Executive Officer
Two decades of infrastructure for regulated firms. Believes boring IT wins.
Marcus Okafor
Chief Security Officer
Built bank security floors before ours. Calmest voice on any bridge.
Priya Raman
VP, Client Strategy
Translates risk into board language. Our vCIO bench reports to her.
Tom Garrity
Director, Service Delivery
Owns the 3m40s response median, and takes it personally.
BENCH CREDENTIALS
SOC 2 Type IICISSP-led teamCMMC RPO-alignedMicrosoft Solutions PartnerCompTIA Security Trustmark
07 — How we work
The Beacon Method
Five layers of light between your business and a bad day.
I Assess — Light the whole harbor.
Assess
Light the whole harbor.
Every asset, identity, and vendor mapped in your first thirty days.
Harden
Raise the waterline.
Identity tiering, baselines, backups, segmentation — bad days removed.
Watch
The light never blinks.
People triage every signal. Most alerts die before breakfast.
Respond
Minutes, not meetings.
A rehearsed playbook. You get a call, not a crisis to manage.
Improve
Measurably better.
Posture scored, drills run, roadmap updated — every quarter.
08 — Who we keep watch for
Built for businesses
where trust is the product.
01FFIEC-aligned
Banks & Credit Unions
Examiner-ready evidence and a partner who speaks fluent regulator.
02Privilege-grade
Law Firms
Client confidentiality as a technical control, not a policy memo.
03HIPAA-aligned
Healthcare Practices
Uptime where it matters, patient data handled with discipline.
04OT-aware
Manufacturing
Plant-floor systems segmented from office networks, downtime defended.
05Client-trust
Professional Services
Your clients trust you. We make the technology deserve it.
09 — When it matters
Anatomy of
a non-event.
An hour we rehearse until it’s boring — one real incident, minute by minute.
A representative credential-compromise scenario, against our standard playbook.
T+0:00
Detection
An anomalous sign-in trips a rule. A human is on it in ninety seconds.
T+0:04
Triage
Confirmed hostile. Identity flagged, tokens revoked, the playbook opens.
T+0:12
Containment
The endpoint is isolated — it talks to us and nothing else. No spread.
T+0:38
Eradication
Persistence removed, credentials rotated, evidence preserved for insurers.
T+0:60
The phone call
You hear it from us — already contained, already documented.
10 — Try the light yourself
Everything the light touches gets verified.
Move your cursor — the beam is yours. Everything it touches is inventoried, baselined, and watched.
ASSETS VERIFIED0%
11 — What steady looks like
Numbers we write
into the agreement.
0%
Supported-systems uptime
measured monthly
0 min
Median first response
a human, not a bot
0 min
Median containment
signal to isolation
0
Client retention, 3-year
partnerships, not contracts
SERVICE COMMITMENTS
Severity 1 — business stopped15-minute response
Severity 2 — team impaired1-hour, named engineer
Severity 3 — individual issuesame business day
Quarterly business reviewvCIO, in person
“The first call I got was Pharos telling me it was already over. I made coffee, not headlines.”
12 — The stack behind the light
Best-of-breed tooling,
operated by humans.
Opinionated about tools, neutral about vendors. The stack serves the watch.
Microsoft 365AzureCrowdStrikeFortinetVeeamCisco MerakiOkta
SentinelOneKnowBe4DattoProofpointDuo SecurityArctic WolfHPE Aruba
A representative view of the platforms we deploy and operate.
13 — Free tool · no cost, no call
The Harbor Check.
Three minutes, ten questions.
Answer ten plain-English questions about how your business runs, and we'll send back a calm, jargon-free read on where you stand. No scan of your network, no sales pressure — just a clear picture and the two or three things worth doing first.
- A single security grade for your business, in plain terms
- Your three biggest exposures — ranked, not alarmist
- What's already solid and worth protecting
- One clear next step you can take this week
13 — How engagement works
Flat. Per seat.
No surprise invoices.
Hourly billing rewards a provider when things break. Ours rewards us when nothing does — one flat line item, three depths.
Steady
IT, fully handled.
- 24/7 helpdesk & monitoring
- Patch & lifecycle management
- Endpoint protection baseline
- Quarterly account review
Guarded
Where downtime carries real cost.
- Everything in Steady
- 24/7 detection & response
- Identity hardening, MFA everywhere
- Insurance-ready reporting
- Named vCIO & roadmap
Command
For regulated, audited environments.
- Everything in Guarded
- Compliance program support
- Annual tabletop exercises
- Dedicated engineering pod
- Executive briefings on demand
Every plan includes the watchfloor, the named team, and the quarterly review.
14 — From the watchfloor desk
Briefings, not blog posts.
15 — Fair questions
Asked by every
smart buyer.
Not here? Bring it to the posture review — we answer everything, including the awkward ones.
Most providers sell reaction — tickets in, fixes out. We run a watchfloor, so most problems are handled before you feel them.
Often, as their force multiplier. We co-manage — 24/7 coverage, security operations, and strategy — rather than replace.
Thirty days: inventory, then monitoring and baselines, then your roadmap, named team, and a board-ready posture score.
Flat, per-seat, all-inclusive. No hourly billing, no surprise invoices. Predictability is a security feature.
Yes — a core use case. The evidence trail auditors and underwriters want is a by-product of how we operate.
16 — The first step
A conversation,
not a contract.
Ninety minutes with our engineers — not a sales call. You leave with a scored snapshot and a prioritized list you can act on.